What is EMV Chip Card Technology?

Pioneer Bank customers are going to be getting a big update to their debit cards soon.

EMV, also known as “Chip Cards,” have been increasing in popularity for a number of very good reasons. These cards have computer chips that have multiple layers of security, which may lead to a decrease in fraudulent transactions.

For our customers, there will be some changes in how the card is used. Along with swiping a card, there may be the option to “dip” and “tap” the card. Users will insert the card into a terminal slot on the card machine and wait for the chip to process, or simply hold their card against the card reader.

More and more merchants are adopting EMV chip card technology, and these cards will soon become the standard in credit and debit transactions. In order to keep our customers on the cutting edge of both security and convenience, Pioneer Bank is currently preparing for the transition. More details will be available later this year.

Frequently Asked Questions

What is chip card technology and why are you switching?
Will how I use my card change?
Can I use my chip card online and at ATMs?
Will my chip card work out of state and in other countries?
How do I order a new card?
How do I know if my card is active?
What if I have more than one debit card with Pioneer?
Will my PIN change?
I have a custom image on my card. Will my reissued card(s) have the same image(s) they have now?
What if I have a MyCard and uploaded my own image?
I have automatic payments set up with my old card(s). Will I need to do anything?
I have more questions. Who do I talk to?

What is chip card technology and why are you switching?
Chip card technology improves the security of card transactions by adding a computer chip that has multiple layers of security, making it more difficult for your card to be copied or counterfeited. We are switching because chip cards are expected to become the standard in the U.S. and more importantly, the added security will give our customers more piece of mind when using their cards. TOP

Will how I use my card change?
Slightly. When completing your transaction at a chip-friendly terminal, insert your card into the terminal slot and wait for the chip to process. If the terminal is not chip-friendly, you will swipe as usual. TOP

Can I use my chip card online and at ATMs?
Yes, you can use your chip card online and at most ATMs. Depending on the requirements of the merchant, the online checkout process may change. TOP

Will my chip card work out of state and in other countries?
Yes, but before traveling you will need to let us know when and where you are traveling so that we can appropriately code your card. To let us know, you can complete a short form when you log into Online Banking OR you can give us a call directly. TOP

How do I order a new card?
For Pioneer Bank customers actively using our debit cards, you will automatically receive a chip card later this year at no additional cost to you. TOP

How do I know if my card is active?
Your card is “active” if you’ve used it within the last 6-months. TOP

What if I have more than one debit card with Pioneer?
For every debit card you currently have active with us, you will receive a new chip enabled MasterCard®. TOP

Will my PIN change?
Yes. At the time that you activate your new card, you will be prompted to create a PIN. TOP

I have a custom image on my card. Will my reissued card(s) have the same image(s) they have now?
We’re updating our image selections, so if you selected your card image from the options we have in the branch, you will be reissued with an updated image that is similar to what you have now. Our generic cards will also have a new look, so if you have a generic card, expect a new design to arrive in the mail. TOP

What if I have a MyCard and uploaded my own image?
If you currently have one of our MyCard’s, you will be reissued with the image you currently have on your card. Please note that the chip card may obstruct part of your image. TOP

I have automatic payments set up with my old card(s). Will I need to do anything?
Yes. Your reissued cards will have new card numbers, new three digit security numbers, new expiration dates. When you receive your new card(s), you will have instructions on how to handle your automatic payments. TOP

I have more questions. Who do I talk to?
Our Customer Solution Center would be happy to answer any questions you may have. Give them a call at 518.687.5750 Mon-Fri: 8am-7pm and Sat: 8:30am-1:30pm. TOP